Privacy Policy

Stonebridge Veterinary Wellness

Address: 254 Gibson Dr, Roseville, CA 95678
Phone: 916-773-8578
Website: www.stonebridgevet.com

Last Updated: March 25, 2025

At Stonebridge Veterinary Wellness, we are committed to protecting your privacy and the confidentiality of your personal and pet information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our veterinary services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Name, address, email address, and telephone number
  • Payment information
  • Emergency contact details
  • Communication preferences

1.2 Pet Information

We collect information about your pets, including:

  • Species, breed, age, gender, and name
  • Medical history and current health status
  • Vaccination records
  • Treatment plans and medication details
  • Diagnostic results and images
  • Behavioral notes

1.3 Information Collection Methods

We collect information when you:

  • Register as a new client
  • Schedule appointments
  • Complete forms in our office or online
  • Communicate with us via phone, email, or in person
  • Use our website or mobile applications
  • Make payments for services

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing Veterinary Services

  • Diagnose and treat your pet
  • Maintain accurate medical records
  • Coordinate care with specialists or emergency facilities when necessary
  • Process prescription requests
  • Send appointment reminders

2.2 Practice Operations

  • Process payments
  • Improve our services
  • Train our staff
  • Manage our practice efficiently

2.3 Communication

  • Respond to your inquiries
  • Provide educational information about pet health
  • Send follow-up communications regarding your pet’s care
  • Notify you about practice updates or changes

3. Information Sharing and Disclosure

3.1 With Your Consent

We will share your information with third parties only with your consent, except as otherwise specified in this policy.

3.2 Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as:

  • Laboratory and diagnostic testing facilities
  • Specialist veterinary providers
  • Payment processors
  • Practice management software providers
  • Communication services

All service providers are required to maintain the confidentiality and security of your information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.4 Business Transfers

If Stonebridge Veterinary Wellness is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect the security, confidentiality, and integrity of the personal information we collect and maintain. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your information.

5. Data Retention

We retain your personal information and your pet’s medical records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Veterinary medical records are typically kept for a minimum of seven years or as required by state regulations.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and request corrections to your personal information and your pet’s medical records. To do so, please submit a written request to our practice.

6.2 Communication Preferences

You may opt out of receiving non-essential communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

6.3 Cookie Settings

If our website uses cookies, you can modify your browser settings to decline cookies or alert you when cookies are being sent.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other state laws. These rights may include the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting to our website or premises. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Stonebridge Veterinary Wellness
254 Gibson Dr
Roseville, CA 95678
Phone: 916-773-8578
Email: info@stonebridgevet.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.